The Vintage 1847 Restaurant at Stone Hill Winery seeks a full time Front of House Manager who is customer and team oriented. This is a hands-on, active working role.
Responsibilities to include:
- Creating an exceptional experience for your guests, to delight and exceed expectations from start to finish, building return visits and a consistent positive reputation.
- Ensuring highest standards of overall operation, coordination, appearance, and maintenance of the dining room.
- Taking ownership with constant attention to detail, establishing all duties and assuring roles are met.
- Building and promoting a team environment with all members of staff.
More specifically:
Staff management: Recruit, hire, train, mentor, lead by example, the FOH staff. Organize and communicate weekly work schedules and manage labor costs.
Guest Experience: Oversee all guest interactions, ensure highest standards of customer service and promptly address any concerns to ensure a positive outcome.
Operations and Coordination: Coordinate daily FOH and BOH as well as Event staff operations to ensure seamless service (including expo during busy shifts). Oversee opening/closing duties and cash handling procedures.
Compliance: Ensure rigorous compliance with all health, safety, and sanitation regulations
Inventory and Financials: Assist with managing inventory and ordering supplies, while adhering to set costs and budgets.
Required skills and qualifications:
Experience: Proven work experience in a customer service or leadership role (hospitality industry preferred).
Leadership: Strong leadership, motivational, and people management skills.
Communication: Excellent verbal and written communication skills to interact effectively with guests, staff, and vendors.
Problem solving: The ability to handle fast-paced, high stress situations with professionalism and find effective solutions.
Technical skills: Proficiency with restaurant management software, Point of Sale (POS) systems, and basic computer literacy.
Adaptability: Flexibility to work a varied schedule, including evenings, weekends, and holidays.
Benefits include:
- Group health; supplemental coverages
- 401K with company match
- PTO / PST
- Restaurant and Winery discounts
Restaurant Hours:
- Sunday: 11:30am - 4:00pm
- Monday: 11:30am - 8:00pm
- Tues & Wed: CLOSED
- Thursday: 11:30am - 8:00pm
- Friday: 11:30am - 8:00pm
- Saturday: 11:30am - 8:00pm
Apply now!! Together, we can enjoy a fun, fast-paced work environment.
